Last Updated: 31-Oct-2025
At ZRS Vintage, we take pride in curating unique, one-of-a-kind vintage pieces. Due to the nature of vintage items — which may show natural signs of age and wear — we encourage customers to review all item descriptions, measurements, and photos carefully before making a purchase.

1. Returns

Because our items are vintage and often irreplaceable, all sales are generally final. However, we understand that exceptional circumstances can arise.
We will consider returns on a case-by-case basis in the following situations:
  • The item was significantly misrepresented in description or photos.
  • The wrong item was shipped by mistake.
If you believe your item qualifies for a return:
  • Please contact us within 3 days of delivery at info@zrsvintagewholesale.com
  • Include your order number, photos of the item, and a brief explanation.
  • Returned items must be shipped back within 7 days of approval in their original condition.
Unauthorized returns will not be accepted.

2. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable, unless the return is due to our error.
  • If an item was purchased using a discount code or gift card, the refund will reflect the discounted amount.

3. Exchanges

Because our inventory consists of one-of-a-kind vintage pieces, we cannot offer direct exchanges. If you’d like another item, we recommend placing a new order once your refund (if applicable) is processed.

4. Damaged or Lost Orders

If your order arrives damaged or does not arrive at all:
  • Please contact us immediately so we can assist with shipping carrier claims.
  • We are not responsible for items lost or damaged during transit, but we will do our best to help resolve the issue.

5. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to:
  • Email: info@zrsvintagewholesale.com
  • Address: Londom, United Kingdom
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